NRAM Limited

Financial Ombudsman decision DRN6201682 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs L complain about the way NRAM plc (formerly Northern Rock (Asset Management) plc) managed their loan accounts while they were in financial difficulty.Treatment in financial difficulty

I note that they were incorrectly charged arrears fees during the agreed reduced payment period, but that NRAM has agreed that these should be refunded to Mr and Mrs L.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6201682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.