National Westminster Bank Plc

Financial Ombudsman decision DRN6196273 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc closed his account and placed a CIFAS marker against his name. CIFAS is the UK’s fraud alert service.APP scam refund refused

NatWest was later told by another bank that the payments into Mr B’s savings account had been fraudulent. That is, the second bank was satisfied that its customer either hadn’t made them or had been tricked into making them. It traced those payments to Mr B’s current account and closed it and his other accounts.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6196273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.