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Startline Motor Finance Limited

Financial Ombudsman decision DRN6195521 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

charged her for vehicle collection and auction feesCharges and fees

Startline didn’t provide the service it should have as it didn’t give Miss E all the information about the costs associated with VS when this was first discussed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6195521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.