NRAM Limited

Financial Ombudsman decision DRN6194037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mrs W complains that NRAM plc has refused to give her anything to show that it has contacted her ex-partner about contributing towards the debt he holds in joint names with her.Mortgage administration

This means that under the Data Protection Act, NRAM can’t give any information to Mrs W about contact it has had with her ex-partner.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6194037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.