FCE Bank Plc

Financial Ombudsman decision DRN6192725 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Ms L complains that FCE Bank Plc lent her money irresponsibly because it failed to conduct a proper affordability check before the loan was agreed.Irresponsible lending

She also complains that the finance agreement was misrepresented to her and that she felt pressured into entering the agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6192725.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.