TSB Bank plc

Financial Ombudsman decision DRN6191409 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr E complains about charges TSB Bank plc (“TSB”) applied to his account.Charges and fees

TSB has acknowledged it didn’t deal with Mr E’s complaint as quickly as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6191409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.