National Westminster Bank Plc

Financial Ombudsman decision DRN6185101 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc closed his account without contacting himAccount closed or refused

some of the information given was confusing or unavailable. NatWest have agreed they could have provided a better service and clearer information to Mr SService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6185101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.