Firms › Link Financial Outsourcing Limited ›

Link Financial Outsourcing Limited

Financial Ombudsman decision DRN6179136 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Link administers a repayment plan on a debt that originally arose on Miss C’s credit card.Treatment in financial difficulty

Link hasn’t accepted Miss C’s complaint believing that it’s done nothing wrong.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6179136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.