Lloyds Bank PLC

Financial Ombudsman decision DRN6177239 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr L complains that Lloyds Bank plc has dealt unfairly with him following unauthorised transactions on his account.Unauthorised transaction

Mr L complained about the way the disputed transactions had been dealt with and also about how Lloyds had handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6177239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.