Oakam Ltd
Financial Ombudsman decision DRN6173147 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Mortgage administration
In the Ombudsman’s words
Miss T complains that Oakam continued to take a fortnightly payment on 1 September 2017, after she had arranged with it to pay monthly on 27 of each month.Payment delayed or failed
Miss T complains that Oakam Ltd make mistakes in the way it administered a loan she took out in July 2017.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6173147.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.