Nationwide Building Society

Financial Ombudsman decision DRN6170406 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Nationwide said it had sent him annual statements which showed the e-savings account was held jointly. It did accept that it hadn’t closed the joint current account as promisedAccount closed or refused

Nationwide said it had sent him annual statements which showed the e-savings account was held jointly. It did accept that it hadn’t closed the joint current account as promised and has paid Mr M a total of £350 for not closing his account when it should have and also for poor communication.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6170406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.