Santander UK Plc
Financial Ombudsman decision DRN6166123 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
charged her £10 for a copy of a loan agreementCharges and fees
Miss H complains that Santander UK plc charged her £10 for a copy of a loan agreement which it couldn’t provide. She also complains that Santander hasn’t given her details of the loan repayments she made.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6166123.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.