Atom Bank PLC

Financial Ombudsman decision DRN6156824 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The purpose of forbearance is to avoid a payment shortfall, or where there’s already a shortfall to allow the borrower time and space to get the mortgage back on track.Treatment in financial difficulty

Mr and Mrs H complain that Atom Bank PLC wouldn’t agree to extend the term of their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6156824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.