Secure Trust Bank Plc

Financial Ombudsman decision DRN6155134 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs M complains that Secure Trust Bank Plc (trading as Moneyway) has overstated the early settlement figure for her hire purchase agreement.Mortgage administration

Mrs M says that this could not be right, since she had not missed any repayments, but says that she has been unable to get a proper explanation and revised figure from Moneyway.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6155134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.