Virgin Money plc
Financial Ombudsman decision DRN6154155 Upheld
Upheldoutcome, as published by the Ombudsman
£190redress stated in the decision
Thu Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss R and Miss P complain that Virgin Money plc didn’t deal with their mortgage application fairly or reasonably.Mortgage administration
Virgin sent the documents at a time when if they were delivered in the normal time frame, they would arrive before Miss R and Miss P lived at the address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6154155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.