NewDay Ltd

Financial Ombudsman decision DRN6146769 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss B has complained that NewDay Ltd (trading as Aqua) acted irresponsibly when it increased the limit on her credit card and when it allowed her to open a second card at a time when her first card was still open.Irresponsible lending

Aqua debited fees to her account because of this.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6146769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.