Barclays Bank Plc
Financial Ombudsman decision DRN6140972 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
He says he was then involved in an accident as a result of which he was no longer able to work. In the circumstances he had problems keeping up his repayments.Treatment in financial difficulty
Barclays investigated Mr F’s complaint but could not locate any documentation showing it had been asking Mr F to repay the outstanding balance.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6140972.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.