Barclays Bank UK PLC

Financial Ombudsman decision DRN6135608 Not upheld

Not upheldoutcome, as published by the Ombudsman

£82redress stated in the decision

Fri Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G complains that Barclays Bank UK PLC passed his new business debit card details to a merchant which meant it could continue to take payments from him.Unauthorised transaction

He did not think that the investigator had explained his reasoning or given a fair view.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6135608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.