Barclays Bank Plc
Financial Ombudsman decision DRN6135422 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
failed to process her identification documents so that money could be released from her dormant accountIdentity checks and access
accepted that Mrs T may not have received a satisfactory level of serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6135422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.