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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN6133612 Not upheld
Not upheldoutcome, as published by the Ombudsman
£245redress stated in the decision
Sun Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
He said he didn’t want to go into arrears and he didn’t want his credit file to be affectedCredit file reporting
He complained that Bank of Ireland (UK) Plc didn’t help him when he wanted to change his mortgage to an interest only basis.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6133612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.