Santander UK Plc
Financial Ombudsman decision DRN6133095 Upheld
Upheldoutcome, as published by the Ombudsman
£63redress stated in the decision
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander has offered to refund additional overdraft fees to Miss G (from November and December 2013) because it accepts it should’ve put a freeze on her account earlier than it did.Charges and fees
Miss G is unhappy about the credit information kept on her file by Santander UK Plc.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6133095.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.