Lloyds Bank PLC

Financial Ombudsman decision DRN6119857 Not upheld

Not upheldoutcome, as published by the Ombudsman

£115redress stated in the decision

Fri Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

allowed payments to be taken from her account and didn’t cancel them when she askedUnauthorised transaction

Miss P complained to us. Our investigator could see the payments taken hadn’t helped Miss P’s financial position but as she was already overdrawn she didn’t think the problems she experienced were solely due to the mistake by Lloyds. She found the offer made by Lloyds was a reasonable one.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6119857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.