Clydesdale Bank Plc
Financial Ombudsman decision DRN6119291 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr S complains that Clydesdale Bank PLC offered him poor financial advice over a period of time when he was in debt. He says the new products he was sold only led to increased debt.Irresponsible lending
Clydesdale acknowledged there was a delay in it responding to Mr S’s complaint and offered to pay him £100.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6119291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.