National Westminster Bank Plc

Financial Ombudsman decision DRN6117429 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

honoured cheques, signed by his business partner, who was not on the account’s mandateUnauthorised transaction

National Westminster has accepted that it could have responded more quickly and should have mentioned the personal guarantee earlierComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6117429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.