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Bank of Scotland Plc
Financial Ombudsman decision DRN6098007 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank explained that originally the loan had been taken out with another bank, which was now part of the Bank of Scotland, and during a merger of computer systems it made a mistake.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6098007.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.