Paymentsense Limited

Financial Ombudsman decision DRN6097481 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I’ve looked at the charges which Ms P agreed to pay when she entered into the agreement.Charges and fees

Ms P feels that she was mis-sold the agreement because the processing times (on her evidence) take up to 14 days and on PSL’s evidence take up to 5 days, both of which is more than 2 days.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6097481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.