Lloyds Bank PLC

Financial Ombudsman decision DRN6094072 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs G complain Lloyds Bank Plc didn’t help them manage with their overdraft when they were experiencing a time of financial difficulty.Treatment in financial difficulty

They think they should be refunded overdraft charges from this time.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6094072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.