NewDay Ltd

Financial Ombudsman decision DRN6092866 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr P complains that NewDay Ltd (“NewDay”) incorrectly declined his card payments.Card dispute or chargeback

Mr P spent a long time on the phone to NewDay and had to speak to several departments. He says he was given contradictory information and wasn’t told that a new card had been ordered even though it had.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6092866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.