Barclays Bank Plc
Financial Ombudsman decision DRN6091554 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
A bank is required to treat a consumer in financial difficulties sympathetically and positively.Treatment in financial difficulty
Miss C complains that the interest rate on her loan with Barclays Bank Plc was not fairInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6091554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.