Barclays Bank Plc
Financial Ombudsman decision DRN6090779 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mrs A complains that Barclays Bank Plc has not refunded her money as it had promised it would, when she was the victim of a scam.APP scam refund refused
Barclays did agree that it had been slow in responding to this service’s enquiriesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6090779.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.