Newcastle Building Society

Financial Ombudsman decision DRN6089159 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Product mis-sold

In the Ombudsman’s words

Mr R also says Newcastle has not informed him of interest rate changes as required by the terms and conditions of the loan and has debited a valuation fee when it was not entitled to do so.Charges and fees

Mr R also says Newcastle has not informed him of interest rate changes as required by the terms and conditions of the loanInterest and rates

Mr R complains that Newcastle Building Society did not advise him to take independent legal advice before taking out a complex loan.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6089159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.