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Bank of Scotland Plc
Financial Ombudsman decision DRN6087927 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The issue here is the level of compensation. Halifax did eventually solve the problem with the text messages. I understand how frustrating the delay was for Mr M. He has now been offered further compensation to reflect not only what happened but how long this took to sort out.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6087927.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.