TSB Bank plc

Financial Ombudsman decision DRN6085629 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr A complains that TSB Bank Plc will not refund a disputed transaction.Unauthorised transaction

He told us that he wanted a letter of apology from TSB, the default marker which it had placed on his credit file to be removedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6085629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.