Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN6085479 Not upheld

Not upheldoutcome, as published by the Ombudsman

£185redress stated in the decision

Sat Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs L complains that Bank of Ireland (UK) Plc trading as Post Office Money continued to add interest and charges to her accountCharges and fees

Mrs L had health problems and that she was now having financial difficulties that were making this worseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6085479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.