Lloyds Bank PLC

Financial Ombudsman decision DRN6080243 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr C complains that Lloyds Bank plc blocked his accounts which caused him distress and financial loss.Funds blocked or frozen

He felt the block was wrongful and he’d been given incorrect advice about how to resolve the problem which was poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6080243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.