HSBC Bank plc

Financial Ombudsman decision DRN6073859 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

HSBC was entitled to close her account. It gave her two months’ notice, as required.Account closed or refused

She also complains that she was unable to make a claim on her travel insurance policy which was attached to the Premier account, and that she was bullied by a manager during a meeting.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6073859.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.