Bank of Scotland Plc

Financial Ombudsman decision DRN6071911 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Amend Mr J’s credit record to show this debt as settled and remove any default dataCredit file reporting

Halifax isn’t meeting guidance on how to deal with someone with mental health problemsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6071911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.