Nationwide Building Society

Financial Ombudsman decision DRN6071267 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B is unhappy that Nationwide Building Society deducted tax from the interest on his savings when it shouldn’t have done.Charges and fees

And he wanted to know why his enquiries hadn’t been dealt with more quickly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6071267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.