Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6068422 Not upheld
Not upheldoutcome, as published by the Ombudsman
£190redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr D complains that Lloyds TSB Bank Plc gave him the wrong advice about closing and reopening a current account.Account closed or refused
I also find that Mr D was not provided with a satisfactory explanation of why his application for an account was declined.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6068422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.