National Westminster Bank Plc

Financial Ombudsman decision DRN6066659 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr K complained that his National Westminster Bank Plc debit card wouldn’t work when he was on holiday.Card dispute or chargeback

NatWest was sorry it had told Mr K that there was a fraud block on his card while he was away. There wasn’t.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6066659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.