Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN6063348 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove all evidence of the loan from Mrs M’s credit fileCredit file reporting

Mrs M complains that Hitachi Capital (UK) Plc failed to act on her instructions to cancel her loan agreementProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6063348.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.