Firms › GE Money Consumer Lending Limited ›
GE Money Consumer Lending Limited
Financial Ombudsman decision DRN6059031 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr K complains that he was misled about the loans he took out with GE Money Consumer Lending Limited.Product mis-sold
I consider it acted inappropriately in directing Mr K to pursue his claim with the supplier rather than with it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6059031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.