Ald Automotive Limited

Financial Ombudsman decision DRN6056055 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Sat Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He also complains about the customer service that he’s received from it.Complaint handling

ALD Automotive has accepted that its customer service team could’ve been clearer in explaining the verification process to Mr SService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6056055.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.