Bank of Scotland Plc

Financial Ombudsman decision DRN6053751 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Ms S had a joint account with her late father. Her son also has an account with the same bank. Ms S says that after her father died in 2014, Halifax gave her sisters information about her joint account and about her son’s account.Bereavement and power of attorney

Ms S complains that Bank of Scotland plc (trading as Halifax) gave her sisters confidential information about her joint account and her son’s account.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6053751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.