Nationwide Building Society

Financial Ombudsman decision DRN6053665 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Nationwide said that it was closing Mrs H’s account.Account closed or refused

Mrs H said that she went into Nationwide to take out some money. She thought that the counter staff were paying too much attention to the ID that she’d shown themIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6053665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.