Bank of Scotland Plc

Financial Ombudsman decision DRN6044490 Not upheld

Not upheldoutcome, as published by the Ombudsman

£330redress stated in the decision

Thu Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

After Mr M contacted Bank of Scotland a number of further times a complaint was logged in February 2019Complaint handling

Bank of Scotland mentions that a fault was first reported with Mr and Mrs M’s app in January 2019Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6044490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.