National Westminster Bank Plc

Financial Ombudsman decision DRN6040100 Not upheld

Not upheldoutcome, as published by the Ombudsman

£66redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

When dealing with a customer who is in financial difficulty NatWest is required to respond positively and sympathetically.Treatment in financial difficulty

Ms F complains that current account charges taken by National Westminster Bank Plc are causing her real financial hardship.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6040100.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.