Lloyds Bank PLC

Financial Ombudsman decision DRN6039342 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss W complains Lloyds Bank PLC (“Lloyds”) were irresponsible when they approved her applications for an increase to her approved overdraft.Irresponsible lending

She also complained about the charges on her account due to the overdraft which were causing her financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6039342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.