Santander UK Plc
Financial Ombudsman decision DRN6034224 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss B and Mr G complain Santander UK Plc will not refund some disputed transactions made to online betting websites from their joint account.Card dispute or chargeback
They also complain about the service they received during Santander’s investigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6034224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.