Lloyds Bank PLC

Financial Ombudsman decision DRN6028597 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss B has complained Lloyds Bank plc closed her accounts because they felt their relationship with her had broken down.Account closed or refused

Miss B believes this wouldn’t have happened if they’d treated her fairly and helped her when she was a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6028597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.